FAQ
When will my order ship?
It depends if we have your order in stock or not. Normally, orders take 2-3 weeks to be made.
What shipping methods do you use?
We mainly use our courier for South Africa and the post office for international orders.
Where do you ship?
Worldwide.
How long does it take for a refund to go through?
We will process your return as soon as we receive it, please allow 5–10 days for your bank account to update.

Shipping & Delivery
• Shipping fees are non-refundable.
• All orders are shipped in the order they are received.
• The shipping rate is calculated by weight of the product and the delivery address.
• Once your order leaves Urban Africa Atelier, it is out of our control. For questions and concerns about shipping, please contact us and we’ll forward your enquiry to our courier.
• Urban Africa Atelier will not be responsible for any items lost during shipping.

Returns & Replacements
• Merchandise that has been used or altered will not be accepted for return or exchange.
• Returns and exchanges will be accepted within 10 days of the delivery confirmation date. If there is a price difference you will be contacted for your payment information.
• All returns packages should be insured. There will be no refunds on items damaged in shipping. You must file a claim with the carrier.
• We do not reimburse shipping costs.
• Your account will be refunded within 5–10 days of receipt of your item.